Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or site access, we offer clear, friendly assistance via live chat and email. Contact us anytime and we will guide you through account steps, troubleshoot problems and respond through convenient communication channels. Response times may vary by channel, but we prioritise urgent account access and security requests.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email - deposits, withdrawals, verification) |
| General Enquiries | [email protected] (billing, general enquiries) |
| Affiliate Enquiries | [email protected] (partnerships & tracking) |
| Phone | +1 415 762 4839 (phone support for account queries and security) |
| Working Hours | Mon-Fri, 09:00-18:00 (UTC - email replies outside hours) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please email [email protected] with a clear subject line and include up-to-date contact details, account ID, and any relevant attachments to help us respond quickly, and follow any instructions provided promptly.
Contact Form
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simple requests like account questions or basic payments are usually resolved faster, while complex issues such as identity checks, payment investigations or security reviews may take longer depending on their nature. We will keep you informed and provide an estimated timeline as the case progresses.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Please share any thoughts on games, promotions, payments, or usability. Every comment is read carefully by our team and helps shape updates, fixes, and new features. Your input directly informs service and user-experience improvements, so thank you for taking a moment to tell us what you think.